Shipping policy
1. Shipping Method
All orders are shipped using Aramex Store-to-Door for fast and reliable delivery across South Africa.
2. Processing Time
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Orders are typically processed within 1–2 business days after payment confirmation.
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You will receive an order confirmation and tracking information via email once your order has been dispatched.
3. Delivery Time
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Estimated delivery time is 8–11 business days from the date of dispatch.
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Delivery times may vary depending on your location and external factors outside our control.
4. Shipping Costs
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Shipping costs are calculated at checkout and depend on your location and order size.
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All shipping charges are non-refundable, except in cases where Aura Beauty SA ships an incorrect or defective product.
5. Delays
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Aura Beauty SA is not liable for delays caused by Aramex or external factors such as:
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Extreme weather conditions
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Public holidays
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Customs clearance (if applicable)
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Incorrect or incomplete address details
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We recommend monitoring your shipment using the tracking link provided.
6. Incorrect Address
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Please ensure your shipping address is complete and accurate.
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Aura Beauty SA is not responsible for lost or delayed packages due to incorrect or incomplete address information.
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Additional delivery fees may apply if the package is returned to us due to address errors.
7. Contact Information
For shipping inquiries or assistance, please contact us:
Aura Beauty SA
Email: support@aurabeautysa.co.za